THE ROLE THE OFFICE MANAGER IN ENSUING AN EFFECTIVE DECISION MAKING PROCESS IN THE MODERN OFFICE
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ABSTRACT
Office management has identifiedone of what companies require to dominate in an industry. Past studies have dealt with office management too broadly without considering specific aspects of office management which has led to a limited level of understanding on the extent to which the comprehensive nature of office management has influenced firms’ performance in decision making. The specific objectives of the study sought to determine the role of office management in effective decision making in a modern office. To achieve this objective, the study adopted explanatory and cross-sectional survey design. The target population of this study comprised of all the forty three organizations in Nigeria. The unit of observation was the functional area in each bank, whereas the unit of analysis was organization. Five functional areas were identified in each organization comprising human resource, finance, marketing, information communication technology, and operations. This study used primary and secondary data. Primary data was collected using a semi-structured questionnaire. The questionnaire was administered using drop-and-pick later method. Secondary data was collected using document review and was used to validate information collected through the questionnaire. The response rate in this study was approximately seventy three percent which was considered sufficient for making inferences and drawing conclusions.
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